If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.
Once the order is customised on your consent, unfortunately you can't make any cancellation.
After placing an order, you can cancel the order within 24 hours of placing such order. you are not allowed to cancel the same after 24 hours of placing such order. However, I case affaire’s by Levell5 receives any requests for cancellation of any order beyond 24 hours, affaires by Levell5 reserves the right to accept or reject request for order for order cancellation for any reason. Of you have placed an order as a:
Registered user, you will be allowed to cancel the order by clicking ‘Cancel’ button on the website after you log in. Please note cancel button will be de-activated after the lapse of 24 hours.
Guest User, you will have to initiate the cancel procedure by writing an email to affairesbylevellfive@gmail.com within 24 hours of placing such order.
As a part of usual business practice, if affaire’s by Levell5 receives a cancellation request within 24 hours of placing an order, affaires by Levell5 shall refund the entire amount.
As part of usual business practice, if the order has been processed/approved by affaires by Levell5, affaire’s by Levell5 reserves the right to cancel the order and refund the entire amount back to you.
With respect to refund of any payment, affaire’s by Levell5 will give necessary instructions to the payment gateway within 7 working days. It is pertinent to note that the payment gateways may take up to 14 days.
